faq + policies
rules of the house
For Standard and Promotional Rates, cancellations must be made at least 72 hours prior to arrival. Within 72 hours of arrival, the first night’s room and tax will be charged as a cancel penalty.
For Prepaid Non-refundable Rates, cancellations will forfeit the entire prepaid amount and modifications are not permitted. Trip insurance is recommended for all reservations. Accepting our terms and conditions limits the liability of Harbor House Inn from any external travel interruptions that prevent the reservation from being used.
For Third-Party Reservations (Expedia, Booking.com, Etc), cancellations must be made at least 7 days prior to arrival. Within 7 days of arrival, the first night’s room and tax will be charged as a cancel penalty. Learn more about booking direct!
Direct Reservations made within 72 hours of arrival will forfeit the first night’s room and tax if cancelled.
Can we get an early check-in?
We do our best to offer an early check-in when possible, but we are not able to guarantee our guest rooms before 3:00 p.m. for direct reservations and 4:00 p.m. for third-party reservations (Expedia, Booking.com, Hotels.com).
Guests who book direct have first priority for early check-in requests. Learn more about booking direct!
What about a late checkout?
Check-out time is 11:00 a.m. and late check-out requests are subject to approval. The option to extend your checkout to 1:00 p.m. for only $35 is available during check-in.
Guests who book direct have first priority for late check-out requests. Learn more about booking direct!
Do you have parking?
We offer free limited parking for small to midsize vehicles. Trucks, vans, and large SUVs will need to use available street parking with the exception of guests reserving our Deluxe King Studio rooms, which have their own designated parking spaces.
Do you accept groups?
Due to the nature of our property, we do not accept groups or take room blocks as they often disturb the enjoyment of our other guests.
Any groups that book without express permission from our management team will have their reservation immediately cancelled.
Please contact Cody at firstname.lastname@example.org with any group booking requests.
Can I bring my pet?
Although we love animals, not everyone does. We ask that you please leave your pet at home during your visit to the Harbor House Inn.
Our No-Pets policy applies to Emotional Support Animals, Comfort Animals and Therapy Animals.
What About Service animals?
The Harbor House Inn complies with Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore we do allow working service dogs to accompany our guests. Service animals are individually trained to perform work or tasks and are not allowed to be left in the room unattended. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations. Should you arrive to our property with a pet that is not a service animal, you will be denied check-in and will forfeit the first night’s room and tax if the room is unable to be resold.
Do you have breakfast?
Nope. 110% of our energy goes in to providing you a comfortable stay. Check out Jeaninne’s At The Shore for the best breakfast in town.
We do provide fresh fruit, snack bars, and biscotti that are complimentary and can be found in our office.
Do you have a handicap accessible room?
Yes we do! Room 6 features the following:
- A ramp, wide doorways, and ample space for wheelchair to easily move about
- Cordless telephones allow for calling from anywhere in the room
- Multiple grab bars in the shower and next to the toilet
- Showers have non-slip surfaces
- Bathroom sink is lowered
- Accessible Refrigerator
- Visual, flashing fire alarms are equipped in case of fire
View rates and availability HERE or give us a call at a (805)-962-9745.
What is your address?
We are located at 104 Bath Street in Santa Barbara. It is easiest to use Google Maps to find the best route from your location.